"I came in not expecting much, and thinking I was going to waste 2 good days, but the comments, instructions and dialogue has taught me an enormous amount. Thank you."
"The best course I have taken in my career. Incredible teaching and a very supportive environment."
"This course taught me how to jump in and not look back. Stepping out of my comfort zone and challenging myself is exactly what I needed."
"Being in front of actual respondents. It really forces you to put your learning into action. I think it's what sets the course apart from traditional training sessions, where the teacher lectures and the student takes notes."
"Thank you SO much for all your input and guidance. This training will help shape my future."
"This was absolutely an excellent course; worth every nickel! Thank you so much for all your efforts to make this such a rewarding and full experience."
"Thoroughly enjoyable and useful experience. I'm ready to jump in and start moderating."
"Great course. Excellent trainers. I highly recommend this course to anyone wanting both a grounding in the principles and hands on experience with moderating focus groups."
""I really appreciated the real time feedback, being able to see myself so soon after the delivery of my practice session was invaluable. This allowed for growth during the course."
Principles of Qualitative Market Research
Project Management & Screener Development
Fundamentals of Moderating
All About Ethnography
Moderating: Kid and Teen Qualitative Sessions
Fundamentals of IDI Moderating
Principles of UX/Usability Research & Testing
Qualitative Analysis & Reporting
Qualitative Toolbox - Interventions/Projective Techniques
RIVA 433 & MM Exam
Mastery in Action & Master Moderator Exam
Facilitating - Practical Tools, Tips & Techniques
- RIVA Webinars
- RIVA Coaching Services
- RIVA Custom Courses
- Payment Policy
Facilitating - Practical Tools, Tips, & Techniques
Course Fee: $3,875 US$RIVA 501 is a practical 3-day course, rather than a course based on theory or academics. RIVA's promise to graduates of this course is that you will be equipped with practical and actionable steps in order to facilitate a meeting and learn the techniques to move the needle from problem to solution as a session leader.
Upon completing RIVA 501, course graduates will:
- Understand how facilitation differs from giving a speech, moderating, brainstorming, or ideation session
- Understand the importance of pre-group planning in order to make a facilitation effective
- Know how to build an environment that ensures a successful outcome
- Understand and utilize key tools that enhance the facilitation process
- Determine how to keep track of the data generated in a facilitated session
- Realize the importance of ground-rules and buy-in by participants
- Understand the impact of personal style on outcomes
- Know how to handle challenging personalities
- Know how to handle group dynamics
- Manage tangents and timelines
- Determine your individual style of facilitation
- Craft questions to support input to the problem solving process
- Determine how to build rapport and maintain it for hours or days
The context of facilitation, the role of participants, the value of preparation, how to ensure the leader is "wearing the right hat," how to create an effective environment that insures leader is working with participants and not at cross purposes, and how to collect the key data needed for decision making.
Day 1, Evening:
1.5 hours of "homework" to craft materials for Day 2 experiential sessions
Mastering group dynamics and the importance of creating a roadmap for desired outcomes; seeing value in pre-made handouts and templates in order to forward work with respondents in a facilitated session; how to handle challenges in group dynamics; what to do when "consensus" is not emerging; how to get a room "unstuck" via interventions and projective techniques, and open forum to discuss client specific issues.
Facilitations conducted with recruited respondents as participants on a global issue in which all can get involved. Post facilitation individual feedback and private coaching, critical review of skills and successes, open forum on special facilitator issues and concerns and the day ends with trainer summary, overview of industry associations and resources and your chance to evaluate course content and process.
Upcoming Courses - Course Fee $3,875 US$
- Rockville, MD
August 21-23, 2017 - Register Online
Register Online - Register for this course today!
After completing this RIVA course, you will receive a "Certificate of Completion" stating you have completed the coursework that was required of you. This is not the same as saying you are "certified" as a moderator/analyst/planner/facilitator. You may add this terminology to your resume: "Holds a Certificate of Completion in [NAME OF TRAINING COURSE], from the RIVA Training Institute." You cannot say you are a "Certified Researcher" because you have not completed a written exam or practicum. If you are interested in certification, please review RIVA's Master Moderator Certificate Program.