RIVA Webinars - Registration closes the day prior to the webinar. Registration Fee: $125 per person
RIVA Webinar - Date: TBD, 2021
In order to receive your Certificate of Completion for the below courses, you must complete and participate in all modules on each day of class.
RIVA 195 PQR, "PQR - Principles of Qualitative Research"
RIVA 195 PQR is a one day intensive and interactive seminar that is intended to provide researchers that use qualitative techniques in marketing, research, or meetings with a strong foundation in the underpinnings of qualitative research.
Date: TBD, 2021 Virtual - Register Online
RIVA 199,"Project Management & Screener Development"
RIVA 199 has been developed to help qualitative researchers to refine the administrative skills that make a project successful.
May 10, 2021, Virtual - registration closes 4/30/21 Register Online
RIVA 201,"Fundamentals of Moderating"
RIVA 201 provides an experiential training environment for students to learn about focus groups and their context of qualitative marketing research. Upcoming dates are below, please click on RIVA 201 link for additional training dates. Please note: The RIVA 201 in-person class is 3-days in length and the virtual class is 4-days in length.
March 15-18, 2021 Virtual - Wait-list only - registration closes 3/5/21 - Register Online
April 12-15, 2021 Virtual - registration closes 4/2/21 - Register Online
May 10-13, 2021 Virtual - registration closes 4/30/21 - Register Online
RIVA 202,"Skill Acceleration"
RIVA 202 course provides an experiential training environment for working and experienced moderators who have not taken RIVA 201.
April 19-22, 2021 Virtual - registration closes 4/9/21 - Register Online
RIVA 204,"All About Ethnography"
This course focuses on the skills needed in order to get unfiltered responses in "real time" with interviews in a home, business, or social setting.
TBD - Register Online
RIVA 205 Virtual Course,"Moderating: Kid & Teen Qualitative Sessions"
Building from a moderators core strengths already established from years of experience, RIVA 205 will provide a basic understanding of how to get a strong set of insights from kids and teens with age-appropriate expectations, proper recruiting methods and child-friendly exercises to help ensure this. This is a 3-day hands-on course for experienced-to-veteran moderators who have already attended either RIVA 201, 202, or 303.
January 27-29, 2021 - registration closed
This course will have a 90-minute webinar prior approximately 1 week prior to the in-person session.
RIVA 207 Virtual,"Fundamentals of IDI Moderating"
Fundamentals of IDI Moderating, has been specially developed for qualitative researchers who are looking how to conduct one-on-one interviews with individuals.
Date: February 22-25, 2021 - registration closes 2/11/21 - Register Online
RIVA 221 Virtual Course,"Principles of UX/Usability Testing & Research"
Principles of UX/Usability Research & Testing. UX/Usability research & testing leverages many of the skills qualitative researchers already have [e.g., building rapport, probing for clarity, getting below top-of-mind responses]. This 2-day in person class will show seasoned QRCs what they need to know to start incorporating usability research into their skill set.
Virtual Class - May 3-4, 2021 - registration closes 4/23/21 - Register Online
RIVA 241,"Qualitative Analysis & Reporting"
Qualitative Analysis & Reporting has been revamped and is now a 3-day training. This course provides an experiential training format in which students can learn how to analyze and report findings from any one of the 19 different qualitative methodologies. Students will receive techniques and individual trainer feedback on how to capture the wealth of diverse qualitative data and turn it into clear, concise, written insights for their clients. This three day course requires the use of laptop computers both in class and for homework. Taught by one of the founders - Naomi Henderson
March 2-5, 2021 - 2 Open Seats - registration closes 2/19/21 - Register Online
RIVA 242,"Qualitative Toolbox- Interventions/Projective Techniques"
A 2-day experiential course for new moderators offers a training environment for students who seek to build more complex and non-traditional moderating styles through special tools and techniques.
Date: TBD, 2021 - Register Online
RIVA 303,"Advanced Moderating"
The course provides advanced moderators with a review of current skills with feedback and coaching to reach higher levels of research.
March 8-11, 2021 - registration closes 2/26/21 - Register Online
Qualitative Market Research (QLMR) formally began in the 1930s with focus groups for Proctor & Gamble. The role of QLMR has grown exponentially in nearly eight decades and the principles about it continue to emerge.
Course Prerequisites:
There are no prerequisites for this course.
This intensive and interactive one-day training is intended to introduce key principles of QLMR and provide researchers with an understanding of the types of QLMR and its applications.
After taking this course, graduates will be able to:
1) Define Qualitative Market Research (QLMR)
2) Clarify different types of QLMR
3) Discuss the best uses of QLMR
4) Explain the importance of purpose statements in QLMR design
5) Summarize the four stages of a Qualitative Research Event (QRE)
6) Identify differences and similarities between moderating and facilitating
7) Determine pitfalls and drawbacks of QLMR
8) Define qualities of a Master Moderator
9) Discuss benefits and drawbacks of vested moderators
10) Differentiate moderator styles
This course is not intended to train individuals how to become new or better moderators nor is it intended to train individuals how to conduct QREs. While participants will review materials related to moderating, the intent of the course is to help participants understand the underpinnings of QLMR. The learning modules include: open forums, small group discussions, and demonstrations, as well as training materials. This course is designed for researchers who are:
• New to the field of QLMR and interested in understanding the depth and breadth of this powerful research tool
• Looking for additional reading materials about QLMR
• Challenged by the strong differences between survey research and qualitative research and are looking to explore the qualitative path
How Students are Assessed: RIVA 195, is an overview class on the Principles of Qualitative Market Research. At the beginning of the course students access key terminology and lexicons of the industry. At the end of class a short quiz is administered so students can see what they have learn.
A successful qualitative research project is more than just a good focus group or interview. Having the right respondents and staying on top of all the steps in the project have a great impact on whether the project flows smoothly with a minimum of difficulty or whether problems arise that put the project under stress.
Course Prerequisites:
There are no prerequisites for this course.
RIVA 199 has been developed to help qualitative researchers refine the administrative skills that make a project successful. In some companies, the moderator is responsible for all parts of the study from proposal to final report, and some companies assign a portion of these duties to others in the organization, rather than the moderator.
This one day course is designed to support those individuals who have the responsibility for managing a qualitative research study, developing the screener for recruiting respondents, and even those who manage those who do. Using examples from students' own projects, as well as a RIVA textbook and handouts, students will deconstruct these examples to sort the elements that work from these that may not be producing desired results.
After taking this course, graduates will be able to:
RIVA 201 provides an experiential training environment for students to learn about focus groups and their context of qualitative marketing research. The focus of the course is on designing a clear research purpose statement, preparation of a clear and workable individualized guide, and executing and honing skills to conduct lively focus groups with respondents. Students will hone their skills through repeated tasks that build on one another, constant feedback, and coaching. Additionally, students take away a textbook full of examples and practical tips from actual research projects.
Course Prerequisites:
There are no prerequisites for this course.
After taking this course, graduates will be able to:
• Lead groups as a professional, even if it's your first group
• Develop an appropriate comfort level for conducting group interviews
• Develop individualized introductory group ground rules & guidelines
• Craft appropriate questions for gathering qualitative data
• Practice techniques to organize desired data into a Moderator's Guide
• Quickly build rapport with respondents
• Discuss ways to probe for more than top-of-mind responses
• Manage time during groups and keep the group process flowing
• Develop techniques to elicit respondent behavior beyond: "So, Mary, what do you think?"
• Differentiate between an "expert moderator" vs a "topic expert"
• Moderate groups effectively and ethically with their own customers and fellow employees
• Produce a foundation of a toolbox filled with special moderator techniques and how to use them
• Define the role of ethics in qualitative research
• Command the room while being the youngest person on the research team
• Demonstrate ability to run a focus group study
How Students are Assessed: RIVA courses are designed using the concept of 360 degrees of learning for students. This process starts with students receiving assignments to complete both prior to and while in class and before departure. Within class times, RIVA uses multiple approaches to assess what has been learned, primarily by determining how students apply the learning to their work in their organizations. To realize that goal, Students are expected to exhibit what they have learned through their writing (screeners, guides, reports), or by demonstrations of best practices of moderating and delivery of specific techniques such as rapport building, creative problem solving and projective techniques. Trainers use in depth feedback forms while observing students and provide both written and oral feedback during their course time. As well, students are encouraged to check in with a RIVA trainer after the course is completed and certificates issued if they have new or emerging needs so that their learning does not stop with a final goodbye when class is formally ended.
This course provides an experiential training environment for working and experienced moderators who have not taken RIVA 201. The course provides moderators with insights into areas that are working well and those that are not. The focus of this class is to review current moderating skills and to provide insight into moving current skills to a higher level. The thrust of the course is on trainer coaching and feedback on moderating styles and techniques. Students will also take away a textbook full of invaluable information derived from live research projects.
Course Prerequisites:
Must not have taken RIVA 201 and needs the written permission from the Executive Director.
After taking this course, graduates will be able to:
• Integrate feedback on their moderating techniques and styles through practice sessions
• Build rapid rapport with respondents
• Clarify tips and techniques on appropriate, individualized introductory group ground rules & guidelines
• Improve techniques to organize desired data into a Moderator's Guide
• Craft efficient questions for gathering deeper data
• Gauge the impact of their questions and know how to adjust them to get desired data
• Discuss ways to probe for more than top-of-mind responses
• Utilize techniques to elicit respondent behavior beyond: "So, John, why do you say that?"
• Develop strategies and skills for dealing with "difficult" respondents
• Integrate feedback on the use of interventions and metaphorical techniques
• Define the role of ethics in qualitative research
• Moderate groups effectively and ethically with their own customers and fellow employees
• Distinguish their strengths and insights into areas for improvement
• Demonstrate the integration of feedback to run a focus group study
How Students are Assessed: RIVA courses are designed using the concept of 360 degrees of learning for students. This process starts with students receiving assignments to complete both prior to and while in class and before departure. Within class times, RIVA uses multiple approaches to assess what has been learned, primarily by determining how students apply the learning to their work in their organizations. To realize that goal, Students are expected to exhibit what they have learned through their writing (screeners, guides, reports), or by demonstrations of best practices of moderating and delivery of specific techniques such as rapport building, creative problem solving and projective techniques. Trainers use in depth feedback forms while observing students and provide both written and oral feedback during their course time. As well, students are encouraged to check in with a RIVA trainer after the course is completed and certificates issued if they have new or emerging needs so that their learning does not stop with a final goodbye when class is formally ended.
Qualitative market research has many avenues to collect data from respondents. One way to get unfiltered responses in "real time" is to conduct an interview in a home, business or social setting. Ethnographic research goes where the respondent is and combines market research questions with tools from anthropology and sociology, allowing researchers to gather data "in the moment" in which an action or activity is taking place.
This experiential RIVA course, part of the foundation series at the RIVA Training Institute, provides information on the Art & Science of Ethnography and allows opportunities to practice skills, not only in class but also in the real life settings of consumers. It is an intensive 3-day class with a trainer and coach. Pre-requisites: Either a graduate of RIVA 201, 202 or the approval of the Training Director.
Course Prerequisites:
There are no prerequisites for this course.
After taking this course, graduates will be able to:
• Define the various types of ethnography research models
• Employ the steps for effective ethnographic interviews
• Summarize the four stages of ethnographic interviews
• Explain the importance of the interview protocol
• Define role of note taking, video/audio recordings, and in-home logistics
• Determine the best number of research members to take to an individual interview and the role of each person on the team
• Conduct ethnography projects within a clear set of ethical guidelines
• Identify tools, tips and techniques for setting up an ethnographic project, conducting a project and determine what data should be analyzed for reporting purposes
How Students are Assessed: RIVA courses are designed using the concept of 360 degrees of learning for students. This process starts with students receiving assignments to complete both prior to and while in class and before departure. Within class times, RIVA uses multiple approaches to assess what has been learned, primarily by determining how students apply the learning to their work in their organizations. To realize that goal, Students are expected to exhibit what they have learned through their writing (screeners, guides, reports), or by demonstrations of best practices of moderating and delivery of specific techniques such as rapport building, creative problem solving and projective techniques. Trainers use in depth feedback forms while observing students and provide both written and oral feedback during their course time. As well, students are encouraged to check in with a RIVA trainer after the course is completed and certificates issued if they have new or emerging needs so that their learning does not stop with a final goodbye when class is formally ended.
RIVA 205 is a 3-day, online, hands-on course for the experienced moderator who want to add or improve their moderating skills with kids and teens. This course will help "moderators discover" new tools they can develop for this younger population. This course also includes a 90-minute webinar.
Course Prerequisites:
Moderators who have taken RIVA 201, 202, or 303; or have received the approval of RIVA's Training Director, Amber Tedesco. It is expected that participants in this class have been moderators for a period of time and want to upgrade their skills to better work with kids and teens (elementary and middle school aged) in qualitative sessions. Although older teens (high school) will be covered in the learning, the practice sessions are with elementary and middle school aged kids as conducting groups with them is much different then older teens (closer to adult age) and adults.
In addition to the intensive 3 Day course, students will also participate in a 90-minute webinar. These pre-class sessions will allow some basics to be covered so that time in class can be specifically tailored to class needs.
After taking this course, graduates will be able to:
• Define Generations to understand age-group target audience.
• Differentiate between the tools, tips, and techniques needed for kids versus teens versus adults.
• Describe the four stages of a kid/teen Qualitative Research Event[QRE].
• Implement new tools into writing effective guides for kids versus teens.
• Evaluate and define the ethics specific to kid and teen qualitative market research.
• Illustrate the importance of building rapport with kid and parent.
• Develop the skills to plan and execute a kid/teen QRE.
• Demonstrate ability to lead a teen focus group.
• Implement changes and demonstrate ability to lead a kid focus group.
By participating in RIVA 205, one will gain an understanding of how to interview kids and teens (elementary and middle school aged) in individual and small group settings, troubleshoot problems and acquire a strong set of insights from children and teenagers by using age-appropriate expectations, proper recruiting methods, and kid-friendly exercises.
All students will have the opportunity to practice what they have learned. There will be two practice sessions with recruited respondents. Students will have the opportunity to conduct one practice session with younger kids and one with older kids.
The class will build on the core strength of the trainer who has a long history of working with this population and she will bring not only her experience but her expertise in setting up and managing projects for kids and teens.
RIVA 205 Moderating Kids/Teens is a hybrid of asynchronous and online teaching. This course will have a 90-minute webinar prior to the in-person session. The in-person portion of the class is held in Rockville, MD. The 90-minute webinar is approximately 1 week prior to the in-person class.
This class is limited to 4 students and registration is on a first come/first serve basis.
How Students are Assessed: RIVA courses are designed using the concept of 360 degrees of learning for students. This process starts with students receiving assignments to complete both prior to and while in class and before departure. Within class times, RIVA uses multiple approaches to assess what has been learned, primarily by determining how students apply the learning to their work in their organizations. To realize that goal, Students are expected to exhibit what they have learned through their writing (screeners, guides, reports), or by demonstrations of best practices of moderating and delivery of specific techniques such as rapport building, creative problem solving and projective techniques. Trainers use in depth feedback forms while observing students and provide both written and oral feedback during their course time. As well, students are encouraged to check in with a RIVA trainer after the course is completed and certificates issued if they have new or emerging needs so that their learning does not stop with a final goodbye when class is formally ended.
For more information or to register, please contact Amber Tedesco, Director, at 301-770-6456x101 or via email Amber@RIVAinc.com.
This course is only for Master Moderator Candidates who are enrolled in the Master Modertor Program and have met all other requirements to take the Master Moderator Exam.
Designed for highly experienced moderators and researchers, this 3-day course provides an experiential training environment for students to critically observe and model masterful moderating techniques. Founders of the RIVA Training Institute, Naomi R. Henderson and Jo Ann Hairston who together have conducted close to 10,000 focus groups, teach this capstone course. Students will have opportunities to critically observe a variety of trained moderators, in person and on tape, view a group conducted by a Master Moderator with consumer respondents, plus get feedback of their own moderating work. In addition to the unique experience of learning special tools and techniques from moderators who are renowned in their specialty areas, students will also learn through collegial sharing and solution-finding of challenges in the current research industry. A review of mastery level qualitative research skills and knowledge will work to prepare participants for the written and practicum examination for RIVA's Master Moderator TM Certificate.
After taking this course, graduates will be able to:
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• Establish their critical observation of styles of other experienced moderators and apply learning to their own work
• Incorporate feedback on their own style and skills
• Integrate ways fellow researchers have tackled research and project challenges
• Demonstrate techniques for not settling for surface data
• Show alternative techniques to elicit appropriate respondent behavior
• Utilize techniques to gracefully handle challenging respondent situations
• Formulate a benchmark to model their own skills and to use when evaluating other moderators
• Explain a deep understanding of research ethics
• Demonstrate knowledge, understanding of the skills, and ability to lead a QRE session at the level of a RIVA Training Institute Master Moderator.
How Students are Assessed: RIVA courses are designed using the concept of 360 degrees of learning for students. This process starts with students receiving assignments to complete both prior to and while in class and before departure. Within class times, RIVA uses multiple approaches to assess what has been learned, primarily by determining how students apply the learning to their work in their organizations. To realize that goal, Students are expected to exhibit what they have learned through their writing (screeners, guides, reports), or by demonstrations of best practices of moderating and delivery of specific techniques such as rapport building, creative problem solving and projective techniques. Trainers use in depth feedback forms while observing students and provide both written and oral feedback during their course time. As well, students are encouraged to check in with a RIVA trainer after the course is completed and certificates issued if they have new or emerging needs so that their learning does not stop with a final goodbye when class is formally ended.
RIVA 501 is a practical 3-day course, rather than a course based on theory or academics. RIVA's promise to graduates of this course is that you will be equipped with practical and actionable steps in order to facilitate a meeting and learn the techniques to move the needle from problem to solution as a session leader.
Course Prerequisites:
There are no prerequisites for this course.
After taking this course, graduates will be able to:
• Differentiate between giving a speech, moderating, brainstorming, or ideation session
• Discuss the importance of pre-group planning in order to make a facilitation effective
• Build an environment that ensures a successful outcome
• Utilize key tools that enhance the facilitation process
• Determine how to keep track of the data generated in a facilitated session
• Explain the importance of ground-rules and buy-in by participants
• Describe the impact of personal style on outcomes
• Handle challenging personalities
• Handle group dynamics
• Manage tangents and timelines
• Identify your individual style of facilitation
• Craft questions to support input to the problem solving process
• Build rapport and maintain it for hours or days
• Demonstrate ability to run a facilitation
How Students are Assessed: RIVA courses are designed using the concept of 360 degrees of learning for students. This process starts with students receiving assignments to complete both prior to and while in class and before departure. Within class times, RIVA uses multiple approaches to assess what has been learned, primarily by determining how students apply the learning to their work in their organizations. To realize that goal, Students are expected to exhibit what they have learned through their writing (screeners, guides, reports), or by demonstrations of best practices of moderating and delivery of specific techniques such as rapport building, creative problem solving and projective techniques. Trainers use in depth feedback forms while observing students and provide both written and oral feedback during their course time. As well, students are encouraged to check in with a RIVA trainer after the course is completed and certificates issued if they have new or emerging needs so that their learning does not stop with a final goodbye when class is formally ended.
RIVA offers an opportunity for qualitative researchers to enhance their skills via webinars. Our webinars provide insights on a variety of qualitative market research trends, concerns, tips, and techniques. The live 90 minute format allows for the honing of particular skills, and an opportunity to interact with our RTI Founders or trainers online. They will be bringing more than 50 years of combined experience and insights from over 10,000 focus groups. You will find the benefits of this small investment will be immediate in your qualitative career.
Experience what sets RIVA apart from other training programs - enroll today!
RIVA Coaching services offer RIVA alumni an opportunity to continue building skills and getting professional feedback after your class - from your own home or office. Coaching services are also available to people who have very specific training needs that are not addressed in our public courses.
You and your RIVA Coach set regular telephone appointments to talk about the issues that are important to you. Appointments are typically 30 minutes in length or at a schedule that works for your convenience. They are usually held weekly, but this is based on your needs at the time. In addition to your live meetings, your RIVA Coach can review your work via videotape and documents you send.
There are many ways RIVA Coaching clients may benefit and the beauty is that it is tailored to what you need. These benefits include:
• Having the expertise of a Master Moderator as a mentor and coach to support you in achieving success
• Working with a plan that meets your needs for flexibility both in time and space. You and your coach can make appointments for daytime or evening, schedule your meetings for while you are in your office, at home, or on the road
• Selecting a coach from a qualified list of RIVA Coaches and finding a fit for your needs, both in compatible personalities and your coach's industry expertise
• Making a commitment that fits your budget and needs
• Taking advantage of discounts for longer term coaching relationships
• Knowing that all RIVA coaches are also RIVA Trainers so they know the RIVA Method
• Using your coaching time effectively to problem-solve your specific areas of interest
• Using down-time in your work to sharpen your skills and expertise
• Knowing your time with your RIVA Coach is private and the two of you are the only ones privy to your conversations
• Using a "coaching package" that will qualify as a RIVA course for those who want to use this one-on-one time as one of the course requirements for their Master Moderator Certificate.
For additional information please contact Amber Tedesco at Amber@RIVAinc.com/301.770.6456 x101 or Register Online
For over 30 years, the RIVA Training Institute has been described as the "gold standard" in moderator training. RIVA classes are renowned for their experiential training conducted by skilled master moderators/trainers with over 15 years in the industry. We also have a high trainer to student ratio that supports RIVA's dedication to giving students individualized coaching that they need. Let us bring our customized training to you.
The RIVA Training Institute offers customized courses that can be conducted in-house at your office location, a facility close to you, or at our training office in Rockville, MD.
Sample training courses include:
• Fundamentals of Moderating
• Skill Acceleration
• Kid/Teen Moderating
• Cognitive Interviewing
• The Art & Science of Effective Probing
• Facilitation
• One on One Interviewing
• Ethnography
• Advanced
Why choose a custom course?
• Customized to fit your specific needs.
• Save time and dollars on employee travel by having our instructors come to you. Provides for a solid return on your training investment
• Each custom client is assigned a dedicated team of training professionals who assist with logistic management and class support
• Ensures that all staff learns the same material at the same time.
• Fosters teambuilding within your organization and/or department
• Boosts morale and illustrates to your staff that their training needs are important to you
• Gain instant credibility with your clients. RIVA is recognized for being the elite organization for qualitative training.
We are eager to discuss your custom training needs.
Contact Amber Tedesco at Amber@RIVAinc.com or 301-770-6456 x. 101.
A partial list of our custom clients:
• AstraZeneca
• Booz Allen Hamilton
• Boston Scientific/Guident
• Capital One Bank
• Centex Homes
• Freddie Mac
• General Mills
• In-Sync
• Internal Revenue Service
• John Deere
• Kraft
• Levi
• Lextant
• Medtronic
• Newell Rubbermaid
• Nissan
• Novartis
• Pfizer
• Social Security Administration
• Sterling Rice Group
• Walt Disney
RIVA's Tuition Policy: There is a $500 non-refundable deposit that is included in the course tuition. Payment is due in full at time of registration. If you are paying by company check or wire, your full payment must be received by the registration close date. If you are paying by company Purchase Order (PO), please email your PO form to Training@RIVAinc.com within 5 business days of your registration. All training classes are to be paid in full prior to the start of class, unless we have received a PO and the appropriate paperwork.
If circumstances cause you to cancel or transfer out of a course 22 days or less before the start of class, all monies paid are forfeited unless you have an eligible replacement from your network to attend the date for which you are registered.
RIVA understands that schedules may cause you to transfer from one class to another. Should you need to transfer to another class, there will be a $100 transfer fee.
**Any monies returned to a credit card will incur a 4% cancellation fee.
If you are a RIVA Training Institute graduate and would like to request a copy of your student records, you can contact RIVA one three ways:
• Email us: training@RIVAinc.com
• Call us at 301-770-6456
When you make your request, please provide your full name at the time you took a RIVA Training course, the company name you were with when you took the course, approximate date of when you took the RIVA course, the course information you require, and an email address where the records can be sent.
If you are an employer looking for records on an employee, you must ask that employee to submit a formal written request to release the information to you.
It is the policy of VISAR Corporation dba RIVA Training Institute to ensure an equal learning opportunity to all students without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or express, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristics. All individuals involved in continuing education/training will not be subject to discrimination by any staff members or trainers of RIVA Training Institute.
As things slowly begin to move into the new normal, RIVA wants you to know that we are doing everything we can to ensure the safety and well-being of our students and visitors to our offices. When you visit RIVA, here are steps we have implemented in order to help keep you safe and healthy in our offices. We have done the following.
• Included additional hand sanitizer bottles in all common areas that RIVA visitors use.
• Increased sanitizing and cleaning during the course – wiping down all common areas, tables, chairs, and appliances with disinfectant wipes.
• Provided RIVA students with their own bag of sanitized pens, markers, and highlighters to use in the course.
• Replaced our dishes with disposable cups, utensils, and plates to be discarded after use.
• Provided masks and gloves for staff, students, and guests upon entry to RIVA if you don’t have one. If you already have one, please bring it with you.
• Moved to a plan that all snacks will be packaged [chips, cookies, trail mix, breakfast bars, etc.] and, if lunches are offered, they will be individually prepared orders from local restaurants.
• Limited the number of staff in the offices during class sessions.
• Set up our training room to best comply with social distancing efforts, maintaining 6ft distance mandates.
• Implemented a “Temperature Check” on all persons that enter the office each day so that everyone is safe.
• Asked students to complete questionnaire prior to the course related to COVID-19.
• Implemented a policy in which staff will be unable to touch any student’s computer. We will be able to assist/walk through any issues students are experiencing, but cannot do it for you.
Our office building has also increased efforts to ensure that common “touch points” in the building are sanitized at frequent intervals. They have posted informational flyers on how to best follow social distancing guidelines, including limiting elevator capacity. Like RIVA, the building is following the CDC guidelines in order to keep tenants and visitors safe and healthy.
RIVA has continued to follow direction from Maryland’s Governor Hogan, the State of Maryland, and the CDC in order to be best prepared to welcome you back to our office. As the situation continues to evolve, RIVA will respond accordingly.
All public courses are held at RIVA Headquarters located just outside Washington, DC in Rockville, MD. This location is accessible to all three DC area airports (Reagan National, Washington Dulles, and BWI) as well as Union Station. Additionally, RIVA is located directly adjacent to the Twinbrook Metro Station.
Street Address:
1201 Seven Locks Road, Suite 360 Rockville, MD 20854, 301-770-6456
Area Hotels
Hilton Washington DC/Rockville Executive Meeting Center
1750 Rockville Pike, Rockville, Maryland 20852 Phone: 301-468-1100
The Hilton Washington DC/Rockville, welcomes you to experience first class service and amenities when visiting RIVA for training. Located on Rockville Pike just a few miles from RIVA Training Institute. The Hilton Rockville is a full service Hotel with many new upgrades to their rooms, restaurant/lounge, fitness facility, business center, free Wi-Fi, and a Starbucks onsite. To make reservations please click here. When booking be sure to take advantage of the RIVA Corporate Discount and free parking by using account #2663840.
EVEN Hotel Rockville
1775 Rockville Pike, Rockville, Maryland 20852 Phone: 855.TRY.EVEN
Located on Rockville Pike just a few miles from RIVA Training Institute. EVEN Hotel is the newest IHG brand focused on fitness. Offering in-room fitness zones for private workouts and the largest fitness center you will find in any hotel. The restaurant has healthy food and beverage options including made to order smoothies and Grab “n: Go meals. Be sure to take advantage of the 16% RIVA Corporate Discount off the Best Flex Rate and free parking by using account # 100301075 Rate Code: RIVA TRAINING INSTIT.
Cambria Hotel & Suites
196 East Montgomery Avenue, Rockville, MD, 20850, US PH: (301) 294-2200
Enjoy a unique experience among hotels in Rockville, MD, when you book a stay at the Cambria hotel & suites Rockville. Our hotel is just 2.5 miles from RIVA headquarters and only two blocks away from the Metrorail, providing access to Washington, D.C. and beyond. Located in the heart of Rockville Town Square, Cambria offers numerous dining and entertainment options within easy walking distance. Amenities include oversized rooms that feel like an upgrade, an onsite bistro and full-service bar, and an indoor heated pool.
Bethesda North Marriott
5701 Marinelli Road, Bethesda, Maryland 20852, Phone: 301-822-9200
Located just one Metro Stop south of RIVA, this hotel is also very easy to commute to and from. The Marriott is a new, contemporary hotel with excellent amenities.
As things slowly begin to move into the new normal, RIVA wants you to know that we are doing everything we can to ensure the safety and well-being of our students and visitors to our offices. When you visit RIVA, here are steps we have implemented in order to help keep you safe and healthy in our offices. We have done the following.
• Included additional hand sanitizer bottles in all common areas that RIVA visitors use.
• Increased sanitizing and cleaning during the course – wiping down all common areas, tables, chairs, and appliances with disinfectant wipes.
• Provided RIVA students with their own bag of sanitized pens, markers, and highlighters to use in the course.
• Replaced our dishes with disposable cups, utensils, and plates to be discarded after use.
• Provided masks and gloves for staff, students, and guests upon entry to RIVA if you don’t have one. If you already have one, please bring it with you.
• Moved to a plan that all snacks will be packaged [chips, cookies, trail mix, breakfast bars, etc.] and, if lunches are offered, they will be individually prepared orders from local restaurants.
• Limited the number of staff in the offices during class sessions.
• Set up our training room to best comply with social distancing efforts, maintaining 6ft distance mandates.
• Implemented a “Temperature Check” on all persons that enter the office each day so that everyone is safe.
• Asked students to complete questionnaire prior to the course related to COVID-19.
• Implemented a policy in which staff will be unable to touch any student’s computer. We will be able to assist/walk through any issues students are experiencing, but cannot do it for you.
Our office building has also increased efforts to ensure that common “touch points” in the building are sanitized at frequent intervals. They have posted informational flyers on how to best follow social distancing guidelines, including limiting elevator capacity. Like RIVA, the building is following the CDC guidelines in order to keep tenants and visitors safe and healthy.
RIVA has continued to follow direction from Maryland’s Governor Hogan, the State of Maryland, and the CDC in order to be best prepared to welcome you back to our office. As the situation continues to evolve, RIVA will respond accordingly.